United States Army Security Assistance Command

 
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Information About CSI's Phase I
Information About CSI's Phase II
Information About CSI's Phase III
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Customer Satisfaction Index (CSI) - Phase III
Phase III: Similar to the Customer Satisfaction cards that we have all become used to this phase sole intent is to measure how well we are doing on a continuous basis, case by case , from the start of the process until the end. Phase III is linked to four of the six core functions; Pre-LOR/LOA, Case Development, Case Execution and Case Closure. This Phase requires the Foreign customer to answer a small set of questions via the web to ensure that Quality, Timeliness and Value are being achieved. Each of the core functions has a "trigger point" for when the questions need to be answered:

- Pre-LOR/LOA - There is a paragraph in the formal response to a P&A or receipt of the LOR that asks the customer to go to the USASAC web-site, go to "CSI" hit the "Pre-LOR" button and answer the questions.

- Case Development - There is a paragraph in the LOO that request the customer to go to the USASAC web-site, go to "CSI" , hit the "Case Development" button and answer the questions.

- Case Execution - There is a paragraph requesting customer to answer a set of questions via the USASAC web-site sent out with the coordination letter for the program review.

- Case Closure - There is a paragraph requesting the customer to answer a set of questions via the USASAC web-site sent out with form 645 from DFAS.

Phase 3 Diagram
Pre LOR/LOA Survey

Case Development Survey

DSCA FMS Review Survey

Delivery/Close Out Survey