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SECTION 1 - General

Country Code or Name:


The Respondent of this Survey is a representative of:
Customer country  
SAO  
Other  

Identify what services you have received from the U.S. Army:
FMS  
Other  


Strongly Disagree Disagree Neutral Agree Strongly Agree
We are satisfied with the U.S. Army performance of our Security Assistance Program. 

USASAC personnel provided adequate assistance in formulation of our LOR. 

USASAC personnel provided adequate assistance in the management or our case. 

USASAC personnel assigned to our program provided adequate assistance
in resolving problems.
 


We are familiar with the Security Assistance Management Manual (SAMM).
Very Familiar  
Familiar  
Not Familiar  

In the future, we believe that our Security Assistance program will:
Increase  
Decrease  
Remain the same  
Uncertain  

We currently purchase Army defense items through Direct Commercial Sales.
Yes  
No  

Comments:


SECTION 2 - Pre-LOR/LOA

Our P&A and/or other information requests are processed through:
Our Embassy  
SAO  
Either  
Other  
Uncertain  


Strongly Disagree Disagree Neutral Agree Strongly Agree
We received timely responses to our requests for Price and Availability (P&A)
data.
 

We receive timely responses to our requests for information. 

We receive adequate guidance when additional information is required prior
to processing of requests.
 

If the information requested is delayed, we are advised of the reason(s) for the
delay.
 

We are satisfied with the U.S. Army Pre-LOR performance compared to
other nations.
 

We are satisfied with the U.S. Army Pre-LOR performance as compared to
other U.S Military Services.
 


What is your overall rating of how the U.S. Army provides Price and Availability data and information to facilitate a LOR?
Excellent  
Very Good  
Good  
Fair  
Poor  

Comments:


SECTION 3 - Case Development


Strongly Disagree Disagree Neutral Agree Strongly Agree
Letters of Offer (LOAs ) are provided in promised time frames. 

Letters of Offer are Accurate. 

We are satisfied with the pricing of Foreign Military Sales (FMS) materials
and services.
 

We are satisfied with the lead times for obtaining FMS materials and services. 

We understand the U.S. Army’s Total Package Approach. 

We are satisfied with the U.S. Army Case Development performance compared to other nations. 

We are satisfied with the U.S. Army Case Development as compared to other U.S. Military Services. 


What is your overall rating of how the U.S. Army prepares cases?
Excellent  
Very Good  
Good  
Fair  
Poor  

Comments


SECTION 4 - Case Execution


Strongly Disagree Disagree Neutral Agree Strongly Agree
We are satisfied with Foreign Military Sales (FMS) training that we are provided. 

We believe that Foreign Military Sales (FMS) deliveries are adequate. 

We believe that the translation of technical publications are adequate. 

We believe that the communication in technical areas is adequate. 

We are satisfied with our in country Quality Assurance Teams. 

We are satisfied with the accuracy of the information  (reports, electronic data, tapes, messages, verbal etc.). 

We are satisfied with the timeliness of the information we receive. 

We understand the information that we receive. 

We find the information that we receive useful. 

We are satisfied with the Supply Discrepancy Reporting (SDR) process. 

We are satisfied with U.S. Army Case Execution performance compared to
other nations.
 

We are satisfied with U.S. Army Case Execution performance compared to
other U.S. Military Services.
 

We are satisfied with the quality of equipment we receive through Foreign
Military sales.
 


What is your overall rating of how the U.S. Army executes Cases?
Excellent  
Very Good  
Good  
Fair  
Poor  

Comments:


SECTION 5 - Case Closure


Strongly Disagree Disagree Neutral Agree Strongly Agree
We are satisfied with the case closure process. 

We are satisfied with U.S. Army Case Closure performance compared to other nations. 

We are satisfied with U.S. Army Case Closure performance compared to other U.S. Military Services. 


What is your overall rating of how the U.S. Army does Case Closure?
Excellent  
Very Good  
Good  
Fair  
Poor  

Comments:


SECTION 6 - Other

Does your country of organization participate in annual Security Assistance Reviews (SARs)?
Yes  
No  

Would you like more information about SARs?
Yes  
No  

Are you familiar with the Army Material Command (AMC) Major Subordinate Commands (MSCs)?
Yes  
No  


Strongly Disagree Disagree Neutral Agree Strongly Agree
Do you believe a Security Assistance Review (SAR) is/would be a value to the management of your program? 

We believe that contact with personnel from Major Subordinate Commands
(MSCs) at Program management reviews (PMRs) and Security Assistance Reviews (SARS) has been beneficial.
 


Please mark the Major Subordinate Command(s) that you are most satisfied
with:

AMCOM
CECOM
OSC
SBCCOM
STRICOM
TACOM
USASAC

Please mark the Major Subordinate Command(s) that you are most dissatisfied with:
AMCOM
CECOM
OSC
SBCCOM
STRICOM
TACOM
USASAC

Comments: